Grand Atelier

Eligibility window

• Request a return or exchange within 7 days of delivery.
• Items must be unworn, unwashed, with original tags and packaging.
• Proof of purchase (order confirmation or receipt) is required.

Non-returnable items

• Intimates, earrings, and personal accessories for hygiene reasons (unless defective).
• Sale or final-clearance items marked as non-returnable.
• Items damaged from wear, improper care, or alteration.

Starting a request

1. Email us at contact@moisellegrandatelier.shop with your order number, item(s), reason, and photos if applicable.
2. We’ll review eligibility and provide the next steps, including return address and packing guidance.
3. For exchanges, note the preferred size/color so we can check availability.

Return shipping

Customers cover return shipping unless the item is defective or sent in error. Please ship with tracking and keep the receipt. We are not responsible for parcels lost in transit without proof of delivery.

Refunds

• After inspection, approved refunds are processed to the original payment method when possible.
• Processing times vary by provider; please allow 7–14 business days after approval.
• Shipping fees, if any, are typically non-refundable unless we made an error.

Exchanges

If the requested size or color is available, we can reserve it once we receive and approve the returned item. If not available, we will offer alternatives or proceed with a refund per this policy.

Damaged or incorrect items

If you received a damaged or incorrect item, contact us within 3 days of delivery with photos. We will prioritize replacements or corrections at no extra cost to you once confirmed.

Contact us for assistance